Service concept
The company has always been persistent and striving for perfection, and has cultivated a high-quality and technically sophisticated service team. The after-sales service network has covered all provinces, cities, and autonomous regions across the country. The combination of after-sales service and technical service has improved the quality and efficiency of after-sales service.
The company takes customer satisfaction as the standard, provides customers with objective, accurate and perfect solutions, performs the three basic functions of unified external acceptance, internal return visit supervision and improvement of service, and realizes the service concept of "hard work! Let customers move.
Respect the wishes of customers, understand the individual needs of customers, listen carefully to the voice of customers, quickly respond to customer questions, and deal with customer problems within 24 hours to ensure that customers feel at ease and use the company's products.
In the fierce market competition, we must always, everything and everywhere take the customer as the center, always keep the customer in mind, and strive to change from "providing customers with products that meet their needs" to "providing customers with products that meet their expectations and even exceed expectations". Truly reflect the company's "customer first" purpose and philosophy. With our "sincere, enthusiastic, sincere" in exchange for the user's "satisfaction, comfort, rest assured".
Our service goal is "no complaints about product quality, no complaints about customer service", and the service standard is "warm, thoughtful, timely and effective". We provide excellent service to customers through standardized marketing management system, sound customer service regulations and systematic service process.
We respect customers, understand customers, continue to provide services beyond customer expectations, so that customers rest assured.
We firmly believe that 1% of our mistakes are losses for customers, so we always strive to do better.
All employees understand that the most important measure of our success is how satisfied we are with our customers.